Platform

Simplify Service Delivery

SimplicIT

SimplicIT is our industry leading management and monitoring platform built on a foundation of ServiceNow, Zenoss, and Sisense. It blends a digital workflow platform and application and service monitoring with powerful analytics to deliver best-in-class monitoring, incident management, and business intelligence with actionable insights into your network and compute environment. We designed SimplicIT to be a complete managed services solution that simplifies your complex world of IT.

Service Management

When business is on the line, it is critical to deliver the right information to the people who need it most. ServiceNow delivers the modern digital workflows that help us unlock productivity and deliver a great customer experience. New clients and infrastructure are onboarded to the platform in record time. Our alert processing is faster. We’re resolving more cases in a day and reducing P1 and P2 incidents with real-time alerting and integrated dashboards. Using our REST API integration, we are automating carrier tickets and orchestrating workflows with our client’s API-enabled Service Management and Ticketing platforms. And the Configuration Management Database provides a centralized inventory of all your locations, infrastructure, and network monitored by the platform.

Application Monitoring

As IT complexity grows and evolves, it is critical to provide comprehensive insight into your physical, virtual, and cloud infrastructure. Zenoss provides complete end-to-end visibility across your entire hybrid IT ecosystem in a single platform. By eliminating the need for siloed monitoring tools, we’ve put an end to alert noise, false positives, and event storms. We’re automatically detecting infrastructure issues that affect network and application performance. Our analysts are quickly zeroing in on root-cause and resolving issues faster to maintain continuous service. Operational insights help us troubleshoot service disruptions proactively before they affect end-users and customers. And our clients now have clear visibility into the health, performance, and utilization across their entire compute stack. Zenoss enables us to focus on managing the issues, not the tools.

Business Intelligence

Technology is increasing and reshaping the global business. Executives need actionable information to make strategic and tactical business decisions. Sisense empowers everyone in the organization to deliver better business outcomes by transforming thousands of metrics collected in the SimplicIT platform into business intelligence. By measuring network utilization, we’ve made it possible to right-size networks based on actual need versus utilization assumptions. Our performance analysis spots trends and illuminates network impairments that negatively affect voice and video calls. Network Service Level Agreements are now enforceable with around the clock outage tracking and reporting. And our users can now report on business availability on a site, region, and company-wide basis.

Monitor Anything with an IP Address

The platform extracts metrics from over 250 manufacturers, systems, and device types leveraging standard APIs and protocols including SNMP, WinRM and SSH. SimplicIT correlates information across your environment to provide clear visualization of connected components by the services they support. See the state of all IT services and predict which ones could be impacted by events or outages from a single dashboard.